Privacy policy

REAL Jet LLC
Effective Date: February 27, 2026

This Privacy Policy describes how REAL Jet LLC ("REAL Jet," "we," "our," or "us") collects, uses, and protects information when you visit our website at realjet.com. By using our website, you consent to the practices described in this policy.

1. Information We Collect

a. Information You Provide Directly

We collect personal information through two forms on our website:

Contact Us Form
When you submit a general inquiry, we collect:

First and last name
Email address
Phone number
Message content

Request a Flight Form
When you submit a flight inquiry, we collect:

First and last name
Email address
Phone number
Primary postal code
Contact preference (email or phone)
Flight notes and details

Information collected through both forms is used solely to respond to your inquiry and communicate with you about our services. All submissions are managed directly by our team via email and are not stored in any third-party platform.

b. Location Data

We collect general location information in two ways: your primary postal code if you submit a flight request form, and general location (such as country or city) derived from your IP address when you visit our website. We do not collect precise GPS or device-level location data.

c. Usage and Analytics Data

We automatically collect data about how you interact with our website, including:

Pages visited and time spent on each page
Referring URLs and exit pages
Browser type, device type, and operating system
IP address and general geographic region
Clicks, scrolls, and other on-site interactions

This data is collected in aggregated form to help us understand traffic patterns and improve our website.

2. Cookies

Our website may use essential cookies necessary for basic website functionality. We do not use advertising or cross-site tracking cookies. You may disable cookies through your browser settings, though this may affect certain features of the website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your charter flight inquiries and requests
To communicate with you about REAL Jet services
To analyze and improve website performance and user experience
To protect the security and integrity of our website
To comply with applicable laws and regulations

4. Third-Party Services

We use a limited number of trusted third-party service providers solely to operate our website infrastructure. These providers process only the technical data necessary to deliver our website and are not permitted to use your information for their own purposes.

We do not use third-party platforms to store, manage, or process personal information submitted through our contact form.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes.

We may disclose personal information in the following limited circumstances:

To FAR Part 135 air carriers or foreign equivalent operators solely for the purpose of executing a flight you have booked through REAL Jet. Information shared with operators is limited to what is necessary to complete your flight and is not used by operators for any other purpose.
To our website hosting and infrastructure provider strictly as necessary to operate the site.
When required by law, court order, or governmental authority.
To protect the rights, safety, or property of REAL Jet, our users, or the public.
To a successor entity in connection with a corporate merger, consolidation, or sale of assets, in which case we will notify you prior to your information being transferred.

6. Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and maintain a reasonable business record, or as required by law.

Analytics data is retained in aggregated form for up to 26 months. You may request deletion of your personal data at any time by contacting us through our website.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or outdated information
Deletion: Request that we delete your personal data
Portability: Request your personal data in a structured, commonly used format
Restriction: Request that we limit how we use your data in certain circumstances
Objection: Object to certain types of data processing

To exercise any of these rights, please contact us through our website.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. REAL Jet does not sell personal information. To submit a request, please contact us through our website.

10. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our website at realjet.com.